Microsoft has apologized to customers and partners after the global outage in many of its services. Due to this outage, many services of the company including Outlook, Microsoft Teams and Copilot were affected. Microsoft says that now its services have improved on a large scale and operations are becoming stable at most places.
The company has also clarified the reason for the outage. According to Microsoft, this problem was not caused by any cyber attack or AI agent, but due to a technical glitch related to the network.
Microsoft explained the reason for the outage
Microsoft said in a statement issued on X that the outage was caused by a technical problem during a network capacity upgrade. This glitch came to light after the company’s recent network change and it affected many services.
The company said, ‘We deeply regret the inconvenience caused to our customers and partners by this incident. We take their trust in our services seriously. Microsoft also clarified that this incident had no connection with cyber attack or AI agent.
According to the company, it has fixed the root cause of the problem. However, work was underway to fully restore services for customers and areas where issues were still occurring.
Microsoft services were gradually restored
Microsoft said that after the outage, all the services were restored in phases instead of starting simultaneously. The stability of the system was checked in every phase, so that problems do not arise again during heavy traffic.
According to the company, this process took a little more time, but it helped in bringing back the services in a stable manner. Microsoft has also said that a detailed report of the outage will be released after the entire investigation is completed.
Services affected in more than 74 countries
Due to this global outage, millions of users around the world were unable to use many Microsoft services for about 24 hours. Its effect was seen in at least 74 countries. It also affected businesses, schools, government agencies and airline operations in many countries including America.
Major services like Outlook, Microsoft Teams and Copilot were affected. In India too, many big airlines had issued advisories for passengers. Apart from this, some connectors used in AI services of OpenAI and Anthropic were also affected.
Microsoft has said that the stability of the services is being monitored and a detailed post-incident report will be shared after the investigation is completed.
